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Having a 360 view of the business expedites your decision-making process.
CRM technologies enable strategy, and identify and manage customer relationships, in person or virtually. CRM software provides functionality to companies in four segments: sales, marketing, customer service and digital commerce.
Building a relationship with a customer is more than just gathering data. Your platform should drive value based on actionable insights. The right CRM will:
Sales - Turn relationships into revenue – More than sales force automation (SFA), Dynamics 365 helps you to understand your customer and their needs, engage more effectively, and close more deals.
Marketing - Turn prospects into business relationships - Find and nurture more sales-ready leads by moving beyond basic email marketing. Connect sales and marketing, automate processes, and make smarter decisions to maximize your marketing ROI.
Customer Service - Earn customers for life - Expectations are rising. Customers want quick, relevant answers on any channel, even on the go. Differentiate your brand with Microsoft Dynamics 365 for Customer Service. Built-in intelligence delivers faster, more personalized service and adds value to every interaction.
Integration - Leverage the platform – Azure, Power Apps, Power BI Cortana Intelligence, Flow, BPF, Logic Apps, Service Bus, Mobility